COVID-19 Update

Hello, friends of Charter One Realty. We hope this message finds you and yours doing well. 

We want to touch base with you to share our company’s plan as the COVID-19 situation impacts so many communities around the country – including ours. 

Just as our clients rely on us for our real estate expertise, we feel it prudent to rely on the advice of those whose expertise is infectious diseases. As such, we are doing our part to act responsibly by limiting physical social contact with others. That does not mean we are slowing all contact. And it certainly does not mean we are shutting down for business. 

Our area is unique relative to real estate in that so many of our Hilton Head, Bluffton, and Beaufort clients are originally from elsewhere. Charter One Realty has had processes in place for years that are designed to service our clients from a distance. Long before the CDC advised this temporary need for physical social distancing, we were helping scores of buyers as they sat in their homes and offices located in the Northeast, Midwest, and elsewhere. Likewise, our international marketing efforts on behalf of sellers do not rely on physical social contact. So, what will be different?

Charter One Realty has taken the step of encouraging our staff to work from home since our company’s infrastructure is designed to operate off the cloud. So long as our staff members have a WiFi connection, they are “in the office” so to speak. Closings that are already scheduled are being processed - communications with lenders, inspectors, and closing attorneys are continuing. Also, new listing brochures are being designed, and both print & digital advertising continue without pause.

We are also encouraging our agents to use common sense caution as they continue to serve our community by relying more heavily on interacting with clients through phone, email, text, Skype, and FaceTime. Technology also allows us to utilize video to share properties with prospects, which we already do regularly. Once we receive the “all clear” notice from the proper authorities, we will be glad to get back to business as usual.  But in the meantime, please know that we can continue to serve your real estate needs while responsibly doing our part to protect the community.

Our prayers are with all the states and individuals who have already been adversely impacted by this situation. And while these measures may feel like an overabundance of caution for our community, we all need to remember that this is only temporary.  

If you want to learn more about a home or community during this period, please go to our website:  If you want more information about a specific piece of property OR are considering selling yours and do not already have a Charter One Realty agent with whom you are working, call us at 844-526-0002 or email us at We will connect you with the right person to assist you.

We will post regular updates on our social media pages until we get the “all clear” sign. Find us on Facebook at or Instagram at  In the meantime, remember…whether you are sitting in Ohio or just down the street, we do not have to be in physical proximity to help you with your real estate needs.  God bless!

-Your friends at Charter One Realty

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